!Thanks and god bless I shouldve read the last review stating the same problems and I wouldnt have made the mistake of transferring it!!!! How long can I use my old Bank of America card? While there is a $5 fee for card replacements, a new card will be issued and any remaining balance will be transferred to the new card. In order to determine if you are eligible to use this app, please refer to the back of your prepaid card. Accept the surcharge if you want to make the transaction. $0.50 after the 3rd request (each call, each calendar month). The TANF benefits stay in your debit card account until you use them. Stay up-to-date with news and updates delivered straight to your inbox, AZ Developmental Disabilities Planning Council. Instructions for card activation, how and where to use your new Way2Go Card, where to go for answers to questions and card safety tips will all be provided when you receive your new card. The new Way2Go Card will be mailed to you no later than September 23, 2021. Copyright 2023 Apple Inc. All rights reserved. The number is 1-855-709-1079. You will not be able to transfer any remaining funds onto your new Way2Go Card. Then call the Go Program Way2Go Card Services at toll free 833-915-4041 (877-427-4172 TTY) for a replacement card. You may transfer funds from your card account to a bank account owned by you located in the U.S.A. The money is automatically deducted from your card account. Replacement cards will be delivered in 7 to 10 business days from the date you order it. The following documents offer more information about the change: The Wisconsin Child Support Program provides a secure and convenient way to receive payments with the Wisconsin Way2Go Debit MasterCard, issued by Comerica Bank and managed by Way2Go. I was on hold for over 2 hours and 45 minutes only to have a 30 second long conversation. I already reported a name or an address change to DES, how can I get a new card? Access to your funds anywhere debit MasterCard cards are accepted. TANF benefits or child support payments used from the debit card sent to the address you provide will not be replaced. I have been using Way2Go for my unemployment since May of 2020. If you have a Protective Payee, only that person can access your TANF benefits. Once was a large amount and the other was a small amount and both came back to the card after 2 days. Leading the way to wherever you want to go. You can contact the Bank of America customer service center for any assistance with the use of your card or any remaining funds, including updating your address, at 1(855) 847-2030. Hearing-impaired customers call TTY: 1(866) 656-5913. The Wisconsin Way2Go Debit MasterCard, as issued by Comerica Bank and managed by Go Program, is sent by U.S. mail, and should arrive in 7 to 10 days. You can also contact customer service at (844) 542-1115 or visit www.GoProgram.com . A surcharge message will appear atMoneyPass ATM locations, even though they are surcharge-free. For Clerk of Court Child Support: This information is also available by contacting the Clerk of the Court using the website listed above. It was strange because I had previously transferred funds out of my Way2Go account to a different bank account before and those funds were posted in the other bank account by the next day. Initially you will receive a check for your child support payments. Works with all Go Program Way2Go Card eligible MasterCard programs. This is by far the most awful customer service I have ever dealt with. The new website, www.GoProgram.com, requires users to establish a new User ID and password. If you are unable to make changes in the portal or need additional assistance, you can contact the DCSS Customer Service Center at 1-800-882-4151. I don't understand what the issue is. You can use your card on or after October 27, 2021. Does the new card have any fees I should be aware of? Once the first child support collection is received, it will be posted to your debit card overnight. Access your card account information for free at. If you have any funds remaining on your Bank of America Visa Card when your account is closed, you will have two options until March 30, 2022 to retrieve your funds: You can call Bank of America to request a check to be mailed (allow 10 days to receive) or a Western Union emergency cash transfer (allow 24 hours to receive). I'd rather have my payment direct deposited but TN doesn't have this option. Repaying the UI benefits collected, plus penalties and fines. Payment Solutions Provided by Xerox The Way2Go Card Debit MasterCard Card is issued by Comerica Bank, pursuant to a license by Four different kinds of cryptocurrencies you should know. Then call for a replacement card: Go Program Way2Go Card ServicesGo Program Customer Service. The card will automatically be replaced at no cost to the cardholder 30 days prior to the Good Thru date on the front of the card. ALL RIGHTS RESERVED. You may get cash at an ATM that displays MasterCard or Cirrus or a teller in a bank location that displays the MasterCard. How can the custodial parent check their debit card balance? Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. Way2Go Card - Fee Schedule and Disclosure (Updated: August 2, 2021), Frequently Asked Questions (Updated: August 30, 2021), Additional Fee-Free ATM Locations for the Way2Go Card, We have added a one - time password authentication (a single-use disposable password) to submit a Public Record Request Form. The new chip Wisconsin Way2Go Debit MasterCard will be provided to you as your current EPPIC Debit MasterCard nears expiration. Pay at the pump will no longer be allowed for debit cards. Way2Go Card call centers can only assist in matters relating to the debit card itself. Yes. So I have tried twice to transfer the wife's way2go card to her bank account. Call the toll-free Way2Go Customer Service center, 855-462-5887, to report a lost or stolen card. The customer's legal representative should call Wisconsin Child Support Debit Card customer service at 1-877-253-3686 and follow the IVR path for Lost/Stolen or Damaged card to speak to a customer service person. The legal representative will need to provide specific documents to Go Program in order to prove their legal right to these funds. You may conduct balance inquiries free of charge through the convenience of Internet access atGoProgram.comor the Way2Go Card mobile app (Apple Store|Google Play). Really sucks. The contact information for Bank of America is on the back of your card. Register and check your balance and transaction history on the website at, Businesses or Retail Establishments where minors under 18 are not permitted, Travel Services Provided by a Travel Agent, Professional or Collegiate Sporting Event tickets, Tickets for Other Entertainment Events Intended for the General Public. Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. Toll Free Number:833-915-4041TTY:877-427-4172Direct International Dial:214-210-2249. Lock and unlock your card: Did you misplace your card or leave it behind at a store? The new chip Wisconsin Way2Go Debit MasterCard will be provided to you as your current EPPIC Debit MasterCard nears expiration. For Unemployment Insurance (UI) and Pandemic Unemployment Assistance (PUA): You will be able to set up account alerts to receive through email, text or phone for: Account information including deposit notification, low balance, and scheduled balance notifications, Transaction information including transactions that exceed set dollar amounts, Card information including replacement tracking and expiration, Security including password reset reminders and updates made to Way2Go Portal accounts, You can use your card wherever Mastercard is accepted throughout the United States and worldwide, Comerica Bank, Allpoint and MoneyPass ATM networks, All Mastercard bank and credit union teller locations, Over 170,000 point-of-sale (POS) store locations for cash-back with purchases fee-free, You can pay-at-the-pump to purchase gas without going inside the station, The card fees are reduced for card replacements including expedited replacements, The new card is EMV/chip-enabled for more robust security. Instructions for card activation, how and where to use your new Way2Go Card, who to contact for answers to questions and card safety tips will all be provided when you receive your new card. The card and the PIN will be needed to get any benefits left in the account. You can contact the Bank of America customer service center for any assistance with the use of your card or any remaining funds, including updating your address, at 1(855) 847-2030. . Only 8 minutes was I actually talking to someone. Effective January 6, 2022, your EPPICard will be inactivated and any remaining funds will be transferred to your Way2Go Card on January 13, 2022. On the back of your card, in the bottom right-hand corner, you will see the words GoProgram.com.Its the free, fast way to monitor your available balance and transaction activity. Login with biometrics Check your available balance anytime, anywhere Review up to 18 months of transaction history Confirm your last deposit Change your PIN Set-up and manage deposit and balance alerts Manage notification preferences Activate a new Card Ability to view ancillary service charge information Lock and unlock your card: Did you misplace your card or leave it behind at a store? DO NOT THROW AWAY YOUR EPPICard, you may use it until January 6, 2022. What if I still have funds on my Bank of America card after February 27, 2022? If your card is lost or stolen, call Bank of America at 1-(TTY: 1-. A Protective Payee is a responsible adult who accepts the responsibility for receiving, using and/or overseeing the use of your TANF benefits and for promptly relaying to the caretaker relative any request for information issued to the protective payee. Go Program may charge a fee to your account when requesting a check. Bank of America may close your existing account at any time on or after July 1, 2021, and your account remains subject to the terms of the Bank of America Cardholder Agreement. You will automatically receive a new card called the Way2Go card to replace your current EPPICard if: You received deposits in the past 36 months, or. Transfer your funds to a U.S. bank account using the bank transfer feature. I was on the phone for 3 HOURS AND 53 MINUTES. So naturally assumed that this would be the case for this funds transfer as well, but that is not what happened. You may also go to GoProgram.com and create a secure online access point for your debit card account. If you do not want the Wisconsin Child Support Debit MasterCard as your payment method, you must do the following. Use the Way2Go Card mobile app, GoProgram.com, or call 1-877-253-3686 to activate your card and create your PIN. What is a PIN? NOTICE Your debit MasterCard . How will I know the balance in my account? NJ Child Support Guidelines for Attorneys and the Court Staff. The PIN is very important and should be memorized or kept in a safe place. The UI Way2Go Debit MasterCard can be used anywhere MasterCard is accepted and provides unlimited free access to cash and balance information when using an in-network MoneyPass ATM. anyone able to transfer funds from way2go card to your bank? Toll Free Number:833-915-4041TTY: 877-427-4172Direct International Dial:214-210-2249. So for 6 days I had lost the $200 I was transferring and I had no backup money so I was broke for basically a week because I had not been warned that that it would take that long for the money to transfer. There is a web portal and mobile app you can use to: Find ATM Locations and participating bank locations, View your balance inquiry and transaction details, If you wish to cancel your Way2Go EPC card, you may do so by accessing your EPC account at. Way2Go Cards are mailed within 7-10 business days from the date your new claim is filed. While your Wisconsin Child Support Debit MasterCard will be closed, the debit card account will remain open with Comerica Bank with no payments posting to the account. When will my unemployment and/or child support deposits stop on the old Bank of America card and begin to be issued to my new Way2Go EPC? Keep it. Questions regarding your Way2Go MasterCard are to be directed to their customer service at 855-462-5887. If you are in the store and enter the wrong PIN, you will have three more chances that day to enter the right PIN. Only you should know your PIN. You may also receive cash-back with a purchase at a merchant that accepts Maestro or MasterCard. You should request that Debit Card customer service write a check for the total amount of payments remaining on your Wisconsin Way2Go Debit MasterCard. Be sure to have your Wisconsin EPPIC Debit MasterCard handy to set up your new login credentials. Click here to start using GoProgram.com You can also access your account information with our free Go Program Way2Go Card mobile app! Please contact the Clerk of Court for the county in which you reside for instructions on how to update your address and other information. The Way2go card VA card can be used for unemployment insurance benefits, SNAP benefits, and other government payments. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. COPYRIGHT 2023 NJ CHILD SUPPORT. Initial Deposit After that, you will charge a $0.35 fee for each withdrawal. How do I know if my unemployment claim was approved in VA? If your card is lost or stolen, call Bank of America at 1-(TTY: 1-. Go Program Way2Go Card mobile app. It may be used anywhere MasterCard is accepted, including for online purchases and bill payments. Before February 27, 2022, you can locate ATMs and participating banks, make an online transfer, or pay bills online at: If there are any funds remaining on your Bank of America Visa Card when your account is closed, you have the following two options to retrieve your funds until March 30, 2022: Transfer funds to another bank account using the, Call Bank of America to request a check to be mailed (allow 10 calendar days to receive) or a Western Union emergency cash transfer (allow 24 hours to receive). A new card will be mailed to you and should arrive in 9-10 days. Action Required Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. How long will I have to spend the funds on my Bank of America Visa Card? There is a $0.25 transaction fee for each call thereafter. This information is also available online at https://bit.ly/AZUI-EPC. Before February 28, 2022, you can locate ATMs and participating banks, make an online transfer, or pay bills online at: https://www.bankofamerica.om/azdesEPC. 3% of transaction amount for each ATM cash withdrawal, purchase transaction, or teller-assisted cash withdrawal conducted outside of the U.S. Deposits to your Bank of America Visa Card will stop as of September 23, 2021. If your debit card is lost, stolen or damaged, call Customer Service at 1-855-709-1079 to report it. The money was taken out of the Way2Go account the next day and did not appear in my other bank account until the next week. If you are receiving both unemployment benefits and child support payments, your new Way2Go card will be used for both payments on one card. Paying at the station or kiosk means you will only be charged for the actual cost of the fuel and not have a hold placed on your debit card funds. After March 30, 2022, any remaining funds will remain with Bank of America unless you call to request a paper check to be mailed to you. On Jan. 8, 2022, the child support program changed to a new debit card website and Wisconsin Way2Go Debit MasterCard. What would I do if I was unable to activate my new Way2Go Card? $0.50 This is our fee. Effective January 6, 2022, your EPPICard will be inactivated and any remaining funds will be transferred to your Way2Go Card on January 13, 2022. LearnMore. Debit cards expire every three years. ATM balance inquiries, funds transfer for 14 consecutive months.The inactivity fee will not be charged after the Card account balance reaches zero ($0.00) or after the Card account begins to have activity. 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