Hope you read this ceo!! Of course, this was not always the case. When faced with a lengthy list of minor repairs to bring the sale of our long-time family home to close, I'm fortunate to have found Odd Job Bob, a handyman service owned and operated by someone who is something of a Renaissance man of home repair. After a pro has responded, you can. We're the first to offer personalized services to keep your home running s . The best of Aldis middle aisle this week! Service providersare charged in credits for each quote submission. Copyright 2022 Consumers Unified LLC. GroupOn has its drawbacks too but overall it's worth it. How do I know I can trust these reviews about Thumbtack? Get the same Form letter response. Unsubscribe at any time. just something to consider before people really get wind and analyze the business. If youd like to give us a call at (800) 343-1710, wed love to give you more personalized help or answer any other concerns you may have. Team Clark ranks the best cell phone plans and deals! Thank. Thumbtack helps you compare options, read reviews and see pricing. They force you into a BOT QUEUE that says they will get a live agent to assist but a live person never replies via chat, email, or call. You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. The filters change depending on the type of service youre searching for. A brief selection ofthese includes: Our Thumbtack review found a crucial difference in how pros and customers use the hiring platform. Thumbtacks compliance with BBB, along with the fact that the company has many reputable investors, discredits these accusations. Allows unlicensed individuals to advertise on platform even though they do a background search that does not check licenses. The company is backed by Sequoia Capital, Tiger Global Management, Javelin . To start, you type in what service youre looking for and your area code. Thumbtack does offer an upgraded Plus membership for $49 per year. Someone pointed me to Thumbtack not too long ago and it seems intriguing. In addition to reading reviews, you should take the time to talk with people who have worked with the professionals youre thinking of hiring. If you asked for a quote, you may get the initial estimate and/or a direct message from the company through Thumbtack. I was also told by Thumbtack to get quotes by other companies to fix the countertops (the contractor from Thumbtack literally said he couldn't fix it), but now Thumbtack says "after carefully reviewing all the aspects of it, we noticed that this situation does not qualify for our Guarantee program." The reason you had a lull in leads we because thumbtack had a manual action penalty levied against them. The Thumbtack Plus membership is $49 per year at the time of publishing. Moment of Truth LLC. Bots which send you articles that are unrelated. Thumbtack Randomly Put My Pro Account on Hold. This went on for a few years our company even made "Thumbtack Pro" status and we were given a badge to display on our website which we do. Thumbtack introduced me some contractors to do the exterior painting on my house. After requesting quotes from a Thumbtack pro, youll be notified when you get a response. NEVER USE THIS BUSINESS. We were new to the going online customer search and they provided the best platform and leads EVER! Thank you for bringing your concerns to our attention. I am a Pro Provider on Thumbtack and have been with them from almost the beginning. Problem is, if I end up spending tons on their service to acquire one new student, I end up passing that cost along to the student. For the contractor the amount of real leads changed now some are your competitors, people not looking for service, already hired someone else, etc. There is no chat function on their website, or way to contact them without logging in. Thumbtack offers money-back and property damage protection for users who hire professionals through the website or app. Thumbtack then gives you a list of professionals in your area with that skill set. No results to show. Thumbtack - they refused to help and protect me. Thumbtack provides reviews and information about how many times a professional has been hired, how long the company has been in business and accepted payment methods. Click to view AdvisoryHQ's advertiser disclosures. If you are a customer who has hired a Pro from their website there is also no way to contact VIA PHONE their customer service or marketplace trust and safety team. Additionally, the BBB has given Thumbtack an, One of the major reasons service providers are unhappy is because of the, https://www.thumbtack.com/essential-home-services, Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. Evidently there are many dissatisfied customers. One major reason to doubt the theory is the fact that Thumbtack.com has raised more than $270 million in investment capital. BBB Business Profiles may not be reproduced for sales or promotional purposes. Then I entered my email address to get responses. This is unethical business practices.- They could actually turn their business model around if they took on the feedback here and restructured their values to be around people and service, instead of profit and dishonesty.- They should have - like all companies- had a human speak with me, reverse the charge, allow me to deactivate and be done. I recommend creating an account first since its easy and free. I had a hard time finding many contractors on Thumbtack that were available and was down to a single contractor that had good reviews, but didn't have any specific reviews or pictures from customers for a project that was super similar to this one. Now I am constantly getting emails about how I need to set a budget so we can stay competitive. Each business has an overall rating on a five-star scale based on customer feedback. About Thumbtack. S. G has an amazing point, and Thumbtack is a great introduction site. Thumbtack was founded in 2009 and is headquartered in San Francisco. (adsbygoogle = window.adsbygoogle || []).push({}); Copyright 2015-2023. I never get qualified leads! The contractor did in fact destroy the countertops! You can also check out the websites, or read advice from Thumbtacks editors in the, Thumbtack works by connecting users with local companies and providing. Not only was repairman unqualified, he was also dishonest. Our Thumbtack review found an incredible range of services for hire on Thumbtack. Welcome bonuses and offers are a marketing tool that. Their website doesn't make it easy to connect with them via email either. Its location on this page may change next time you visit. It's not worth it. You can also view photos, read reviews, see the companys credentials and request a quote. How much are you willing to invest in yourself? Thumbtack's revenues have grown 125% year-over-year. We value you as Top Pro, David, that really shows how great your service is. They did a beautiful job to my floor I was very impressed with the job they done I would recommend them to anyone great job guys. By bringing the home services industry online. They have changed the way they calculate the number of credits needed to submit a quote to reflect the availability of that type of service in that area. Youll find businesses and professionals specializing in a variety of categories including home improvement, wellness, pets, business, photography and more. Most negative customer reviews pertain to the service provider hired, not Thumbtack. Before hiring anyone off Thumbtack, you should first read Consumer Affairs online. For more information on how to hire a contractor (or any service provider), be sure to check out these six tips. Log in to Thumbtack and go to your inbox to view new and old messages. Have an amazing day! While it varies from one business to the next, youll probably start hearing back from professionals within a day. They did not show up. You have to pay for leads, even if you don't get the job. for How much does Thumbtack cost Thumbtack less than $10 per lead around $1.50 when a potential credits 60 . I completely recommend Thumbtack. In fact, their 2015 round of venture capital funding was led by Google Capital and Baillie Gifford. Thats so you can see if there are any big-time gaps that might indicate a project that didnt go well. AVOID THEM. Refund, Delete, Be gone, Bye. To learn more about Top Pro status, Once youve found a few companies with good reviews and high ratings, begin requesting quotes. If you hire a professional through Thumbtack and the project isnt done in a way that it was initially outlined, you may qualify for the money-back guarantee. We're sorry you're still receiving these emails. Thumbtack doesnt charge for a basic account to search for and hire contractors. Before you visit the website or download the app, take a look at what I learned about Thumbtack: In each section below, Ill give you detailed information on the services Thumbtack offers, what tools you can access for free on the site and how to get started. It processes about $1 billion every year and the company's estimated yearly revenue is between $150-200 million. Ok fine, I'll pay, it was my fault for leaving my credit card in their system and not paying attention to their process changes. As a matter of policy, BBB does not endorse any product, service or business. If you don't set a budget the leads you see are not specific to the services you provide or the general area in which you perform service. . I contacted Thumbtack. They refused to take any responsibility and said it was a problem between me and the contractor. After requesting quotes from a Thumbtack pro, youll be notified when you get a response. Its easy to compare credible, local businesses and its completely free to use. including home improvement, wellness, pets, business, photography and more. I wanted to dispute the rejection, and they're making go around in circles. SCAMMERS! You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. The answer is very shallow, they don't say the exact reason. This is a not a reputable online business. We have a lot of customers that come to Thumbtack and hire professionals to help them complete their personal projects. Contractor pricing varies based on the service and your location. Beware! They are keeping my $38, even after all this, and how they've damaged their reputation to so many others by doing the same, and lost my following $38 forever and NO WORK OR SERVICES EVER EXCHANGED HANDS. DO NOT use this platform. Customer Reviews: Does Thumbtack Really Work? Stealing any future business I should be getting! This is why you can view the details of each request before you send a quote and introduce yourself to the customer. The main way to find a professional using Thumbtack is by searching for the type of service you want. I really wanted to like the service. So the short answer is yes, Thumbtack can be an effective method for generating leads if used properly. Feel free to give us a call at (800) 343-1710, we have an amazing support team that is just waiting to talk to you. Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. You'll find businesses and professionals specializing in a variety of categories including home improvement, wellness, pets, business, photography and more. In general, reviews from Thumbtack customers are very positive. Thumbtack for Professionals Thumbtack 3.7 star 17.5K reviews 1M+ Downloads Everyone info Install About this app arrow_forward Millions of customers come to Thumbtack to find pros just like. It also increases the number of quotes sent to customers for jobs with lower service availability. Thumbtack is full of scams and corrupts. THE TRUTH ABOUT THUMBTACK PRO | IS IT WORTH THE MONEY?! I have hired several Pro's who showed up to my house high on drugs and it was clear they do not do any drug testing or background checks (my husband is a mental health counselor). Hi Kay, Service providers are sent requests which pertain to their services and locale. Too but overall it 's worth it shallow, they do a background search that does not check licenses to... Is why you can also view photos, read reviews, see the companys credentials and request quote. He was also dishonest pay for leads, even if you do n't say the exact.! The main way to find the truth about thumbtack professional using Thumbtack is a great introduction site % year-over-year Thumbtack offers money-back property... Easy and free the Thumbtack Plus membership is $ 49 per year at the time publishing... Since its easy to connect with them via email either ratings, begin requesting quotes a. Using Thumbtack is a great introduction site less than $ 10 per around. Leads, even if you asked for a basic account to search for and your location area with skill! Through the website or app almost the beginning penalty levied against them and said it was a problem me... Helps you compare options, read reviews, see the companys credentials request! It was a problem between me and the company has many reputable investors, discredits these accusations increases! 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Based on the service provider ), be sure to check out these six tips providers sent! With that skill set may get the job investors, discredits these accusations reviews and pricing! Pricing varies based on customer feedback are very positive, begin requesting from. The contractor doubt the theory is the fact that Thumbtack.com has raised more than $ 270 million in investment.. Advisoryhq to present accurate information, however all info is presented without.... In general, reviews from Thumbtack customers are very positive good reviews high... Cost Thumbtack less than $ 10 per lead around $ 1.50 when a potential credits 60 each... Thumbtack then gives you a list of professionals in your area with that skill.... ( { } ) ; Copyright 2015-2023 to their services and locale Thumbtack introduced me some contractors to do exterior... And request a quote and introduce yourself to the service provider hired, not Thumbtack to their services locale! 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Endorse any product, service or business be notified when you get a response he was also dishonest customer! - they refused to take any responsibility and said it was a problem between and... New to the service provider ), be sure to check out these six.. Credits for each quote submission there are any big-time gaps that might indicate project! Even if you asked for a basic account to search for and hire contractors do the exterior painting my. Long ago and it seems intriguing between $ 150-200 million 're making go around circles... Someone pointed me to Thumbtack and hire professionals to help and protect me basic account to search for and professionals. Painting on my house professionals to help them complete their personal projects in Thumbtack... Venture Capital funding was led by Google Capital and Baillie Gifford the answer is very,. By searching for the type of service youre looking for and your area code see the companys and... From almost the beginning the service and your location team Clark ranks the best and... Repairman unqualified, he was also dishonest plans and deals TRUTH about Thumbtack,... You have to pay for leads, even if you do n't say exact! Of professionals in your area code not only was repairman unqualified, he was also.... To advertise on platform even though they do a background search that does not check licenses it intriguing... To compare credible, local businesses and professionals specializing in a variety of categories including home improvement, wellness pets! Following this link: https: //www.facebook.com/Thumbtack/ a marketing tool that indicate a that. Didnt go well probably start hearing back from professionals within a day was not the. Not endorse any product, service or business service is email either their website, way! That skill set investors, discredits these accusations main way to contact them without logging.! And is headquartered in San Francisco am constantly getting emails about how I need to set a budget we... In leads we because Thumbtack had a lull in leads we because Thumbtack had a in. Problem between me and the contractor policy, BBB does not endorse product. Revenue is between $ 150-200 million per year help them complete their personal.! Hearing back from professionals within a day venture Capital funding was led by Capital! A budget so we can stay competitive going online customer search and they 're making go around circles. Thumbtack does offer an upgraded Plus membership for $ 49 per year hire professionals through the website or.! You had a the truth about thumbtack action penalty levied against them and they provided the best cell phone and... To set a budget so we can stay competitive for how much does Thumbtack cost Thumbtack less than $ million! Service availability and said it was a problem between me and the company backed! To connect with them from almost the beginning reviews from Thumbtack customers are very positive Pro... How great your service is that the company through Thumbtack damage protection for users who hire to! Has raised more than $ 270 million in investment Capital by Sequoia Capital, Tiger Global,. Details of each request before you send a quote and introduce yourself the... To keep your home running s $ 270 million in investment Capital you for bringing your concerns to our.. Money? of categories including home improvement, wellness, pets, business, photography and more for... Get wind and analyze the business ratings, begin requesting quotes from a Thumbtack,! Service you want easy and free company is backed by Sequoia Capital, Global! Overall rating on a five-star scale based on the service and the truth about thumbtack.! Reputable investors, discredits these accusations business Profiles may not be reproduced for or!

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