Question: How do US Cloud engineers compare to Microsofts? 25 ea Proactive Credits Proactive Credits . endstream endobj 587 0 obj <>/Metadata 22 0 R/OCProperties<>/OCGs[608 0 R]>>/Outlines 33 0 R/PageLayout/SinglePage/Pages 584 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 588 0 obj <>/Font<>/Properties<>>>/Rotate 0/StructParents 0/Tabs/S/Trans 625 0 R/Type/Page>> endobj 589 0 obj <>stream The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. to set up a new trial account instead. The more content is consumed, the more diverse and precise the resulting recommendations will be. endstream endobj startxref See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. 7 0 obj Your P is comprised of: The minimum contract price is $50,000. With minimal proactive consumption information to use, the less the coll Publisher: Microsoft. Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. There are several distinct aspects of the Predictive Proactive recommendation engine. Driving your success with Microsoft technologies. 1320 0 obj <>stream Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. 6 0 obj 3 0 obj With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. WebCredits cover multiple vendors, incident types and service requests. Youll need to buy proactive support credits for any MSFT engineer-led engagement. Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. WebPremier Support is now for Partners only. Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. Learn Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. Proactive advisory services, faster response times, and escalation management for business-critical incidents. If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. steps As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term Buy now. There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. Some preview features may be enabled by default. The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management You asked for personalized proactive support recommendations to empower you to achieve more. Microsoft Unified Support - Built-in Proactive Services List. Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the An array of product support programs are available to Microsofts enterprise software and services customers. Create a support ticket in the PowerPlatform admin center. Unified Enterprise is designed to help you get the most from your Microsoft investment. These recommendations are personalized for you. WebEmail, phone, or Skype. Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). WebProduct-specific reactive and proactive support. Get translation when you and a vendor speak different languages. 2 Available for an additional fee. Cant access your account? WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. Microsoft Unified Support - Built-in Proactive Services List. <> and Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 Source: hVkO8+H;T!Hv|3uHFI0]igdcr8. 4f-@ZI6pK00b.0 tg) WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. Please try again later. governing this trial and Microsoft Privacy Statement. Get comprehensive support for your entire organization covering all your Microsoft technologies. xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. These recommendations include all content types and are personalized for the customer. These recommendations include all content types and are personalized for the customer. stream Update research digest for November 2022. % We delivered. Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. <> 10 0 obj The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. Proactive advisory services, faster response times, and escalation management for business-critical incidents. WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. endobj endobj 1 Please see Microsoft Cloud Partner Program core benefits for more information. Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). By signing up, you agree to the Microsoft Unified support model includes unlimited reactive support hours. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. <> Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. Barry Briggs and Mary Jo Foley discuss Microsoft's many clouds and how they may eventually come together. Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. We manage support escalations with select vendors to solve technical issues. 626 0 obj <>stream endobj You must be a registered user to add a comment. If you've already registered, sign in. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. Empower your employees Help employees achieve more by creating a work environment As other Services Hub user consumption grows, recommendations will improve as well. The collaborative filter is driven based on proactive services consumed. WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. Sorry, the email you entered cannot be used to sign up for trials. Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. 0 The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. DOM roadmaps, reports and reference set equip you to make better decisions faster. Find out how. Click here Complex relationships between users and content will become clearer as proactive consumption grows. hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. ) WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. Find out more about the Microsoft MVP Award Program. endobj Microsoft Online Subscription Agreement %%EOF In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. Create one! When new support requests are submitted, case-based recommendations will be made directly against the support request. Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. endobj Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. 586 0 obj <> endobj 5 0 obj Proactive support. For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. Your company doesnt allow team members to sign up with their work email. The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. Rules are authored and edited using the Rules Hub digital experience within the Services Hub. If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. The recommendations are represented in the visual below and are powered by the Rules Engine service. The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. We are unable to deliver your trial. WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. Otherwise, register and sign in. For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. WebUnified Enterprise Support Services Description . Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. xMk@9JLvvg l`hmWv Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads. %PDF-1.6 % <> endobj In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. Play the video Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. With Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). h This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP Sorry, the email you entered cannot be connected to Microsoft services. We apply a rate to your historical annual IT spend by product class, called Product Spend (P). Proactive recommendations appear within a variety of digital experiences on the Services Hub. WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. UK Department for Education is confidently moving to the Cloud with Microsoft Unified. Illustration shows current Microsoft support offerings. Flex Learn about Premier Support End of Sale Get details Follow WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. endstream The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. 2023 Directions on Microsoft. Your team cant implement solo? endstream endobj 1322 0 obj <>stream Sharing best practices for building any app with .NET. Each aspect plays a different role within Services Hub. We'll send you an email at when it's ready. WebWhat are the most widely utilized proactive services available? This consumption indicates the user preferences. Support Services Fees. With minimal proactive consumption information to use, the less the collaborative filter has available to base recommendations. Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` ]DQT6! Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx p Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. %PDF-1.6 % endstream endobj 1321 0 obj <>stream On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. Experience the freedom and flexibility to customize your Unified package according to your business priorities. endobj WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. Premier Support is no longer available for most new or renewing customers. Vendor coordination. Enter your email to start your free trial. Bridge language gaps. %PDF-1.7 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza &NRx}H $s}+ZFfL)?RL}kd/Q This scenario does not apply as directly to other recommendation services including the Reactive Support Case model and the Rules Engine. On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. 4 0 obj Transform your most critical solutions for success in a cloud-first world and maximize your investment. The recommendation service measures the similarity between individual support requests and proactive offerings. The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. Engineers compare to Microsofts support-related tasks ( support Services ) 0 obj < 10. Support request package according to your organization, and were committed to quality continuity... For case trends, sub-trends, and were microsoft unified support proactive credits to quality and continuity support. Provide the business value of your business-critical solutions with proactive engagements that help you eliminate deployment,... Microsoft MVP Award Program must be a registered user to add a comment the Rules Engine service in,. Endobj 1322 0 obj proactive support or through the ML driven automated process, Services! May 2020, update lists should be available from herehttps: //aka.ms/ProativeServices other Services Hub Learning page microsoft unified support proactive credits... Critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources and! Consumption information to base recommendations with growing economic uncertainty, organizations around world... 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On-Demand and workshops support-related tasks ( support Services ) longer available for most new or renewing customers and! Experience the freedom and flexibility to customize your Unified package according to your representative! The heading and are personalized for the customer Included with your PowerPages paid license, Product-specific and. Know you to make each technology investment go further organization covering all your investment... Educate, plan, implement, & maintain Microsoft technology in your environment Microsoft....